They did call me up and apologized for all this!.and more over gave me a good treatment the next time I went there.
well as they say.it takes some time for people to become a professional from a worker.but they surely do!
mouthshut.com rocks mann!
Its actually read by the corporates too.n we consumers have a meduim now to put forth our complains right up to the upper levels.
great work!
This ones about Kothari Hyundai’s Hadapsar, Pune servicing centre. I had never given my vehicle, a santro zing, to any servicing outlet other than the MODI’s. This was the first time I was giving it to Kothari’s as it was very near to my place and the place looked posh as well. I thought, what the heck .lets give it a try .and it was a DISASTER! I gave it on a Saturday and asked the inspection guy to have a look.all I wanted was MY CAR TO BE SERVICED. . He had a look and said he would inspect and give me a call about the cost estimate of other stuff’s that might have gone kaput and needs to be replaced. Fair enough .I said .and left. I got a call from them on Monday.he said a lot of things .I was like.huh.hmmmm .ok.and in the end.dude.GO AHEAD.DO ANYTHING YOU WANT WITH MY CAR !He was happy that I was ready to spend.I was happy to see how happily he was doing things for me.the car would be handed over to me on Wednesday.this was what was said. I agreed! Come Wednesday.I dint go.had no time. so delayed it till Saturday…. thought would be better to give them more time to do all their things better. Come saturday, I reached KOTHARI HYUNDAI at 1:30.and by 12:40 I had already paid a handsome amount of 6500/- for servicing my CAR! yes. that’s the amount.modi’s have never taken such a huge amount for servicing cumulative. And then the wait started.12:40.12:50.1:00.1:30.1:40.I hr I was in the servicing centre waiting for someone to give me my car.and the best part was that in the office it was just me. no one else. no one even from Kothari Hyundai.I wanted to abuse.shout. but at what.no human was to be seen anywhere. Then came one cleaner. I blasted at him like anything.poor soul. he had no idea what I was saying. after all he was the cleaner. what would he know! I tried to calm myself and asked him to get me someone from the centre to talk to … as now, at 1:50. I felt lil desperate to get home.for that I needed my car! Then came one semi-old guy, in his mid 40’s Normally I never should at any old guy. but this time I was too heated up to notice his grey hair.I blasted at him the same way I blasted at that cleaner. The uncle had a cool excuse.’its lunch time now’.WHAT!AM I SOME ALIEN.DONT I TAKE LUNCH!DONT I HAVE TO GO FOR LUNCH! Till this time, I had lost all my control.I asked. pleaded the uncle to give me my car.any condition it might be.I was starting to feel scared now. I really love my car.I don’t even let my brother drive it. 2:20.I was done with the Times of India.and the Indian Express. and now the only thing left was a Marathi newspaper. which I was not at all interested to explore at that point of time. I went back to the desk.there was some other guy. who was busy talking to his girl. giggling away. I just tried to appear FRUSTRATED.and he did notice it.thank GOD.He again called up someone and asked him the update for my car.the reply was’ 5 mins’. Kothari’s 5 mins= 1hr.that was the conclusion I made at that juncture! At last 2:30.my car emerged.I felt like the happiest person in the entire world.YES.ITS WORKING.ITS RUNNING. The car was totally drenched. as if it had rained in kothari on that sunny afternoon.well. car wash doesn’t mean just wet the car.I includes wiping as well.but at that point of time I was in no mood to argue on this. I opened by car door.and.EEEKSSS. my car seats. they was of different colour.appeared as if some small kid has been jumping on my car seat and muddy pothole alternate.I called the manager from inside(the middle aged man with grey hair).and showed him my car seats.and his response was equally stunning. you must have given it that way..and hearing this I was .eeekk.I WANNNA TEAR OFF MY HAIIRRR NOWW! OK.I said to myself…cool down…JUST LEAVE FROM THIS PLACE……I slipped into my car and as I was about to start it, I noticed something else…my lighter…it was missing…I again called the uncle and showed him that…and the uncle. as cool as ever replied…you might have taken it along with you when you gave the car……NOW that was the limit…why would a person take his lighter along with him when he gives the car for servicing…I tried to convince the uncle that I had given this car for servicing a million times. and never had I removed my lighter and taken it along with me…but he was very reluctant…not ready to believe a bit that someone out there might have taken it…After having a heated discussion with him for 5 mins…I promised myself ALRIGHT.THATS IT…GOOD BYE…. KOTHARI HYUNDAI…THIS IS THE 1st AND LAST TIME I GIVE MY VEHICLE TO YOU FOR SERVICING….AND I ‘LL SEE TO IT THAT NONE OF MY FRIENDS GIVE IT TO YOU AS WELL!