Buying Experience(I bought the car I-10 in April’08. Happy with the car!)
In short
Worst Customer Service
Untrained, unprofessional and discourteous staff
Once you confirm the buy, they could care less if the car was delivered in weeks or months
No regard of customer’s time; No sense of timeliness and efficiency
Cumbersome loan process & that is when I’m assuming they process 1000’s of loans per month
Long version
Everything was fine until I confirmed to the salesperson that I will buy the
new I-10. Until then, he was courteous and forthright.
Then came the loan debacle! The sales person got illogical, irritated and
angrier with each step of the process which wasn’t helping my frayed nerves
either. My company sponsored this car, so there was a lot of paperwork
involved with the loan process. Hyundai has a policy which was set with
the right intentions that a salesperson should handle the finance piece too, so
that there is only one point of contact. However, for that they should
invest in training. The salesperson made a mess out of the loan process.he
was not comfortable with the finance part or terminology and did not provide relevant
information when needed. One would think the required list of documents
would be standard and printed. But he dictated it over the phone and
missed out on a few crucial documents.when asked to fax it he faxed it with
illegible text and with no purpose or name written on the fax.
The car had arrived but stood in their showroom for a good week or more because
I was dealing with the labyrinth loan process which otherwise should have been
a day or two’s process. They delayed sending the documents to the bank
(the other review on this forum mentioned that). Finally, on the day of
delivery, when I was physically in the showroom all excited, the salesperson
informed me that I am not authorized to sign the papers since I did not sign
the Post Dated Cheques but another director did, so I cannot get the
delivery. Even though I’m a director of my company(and they got two
other directors to verify my existence and give me authority.well, that’s another
painful episode), this little piece of vital information was held until this
point. Now I should call upon the other director immediately if I were to
take this car home. And this message was delivered with such resentment
and kind of blame that it was my fault and I should have known it.
And that was the last straw that broke camel’s back. I called upon
the manager, spoke my mind and decided to cancel my order. Perhaps, that
brought some sense to them. The salesperson was given an animated lecture
for no other purpose but for my appeasement. By this time I was exhausted
and over 3 hours late from the delivery time. Finally, when I got the
keys, I heartily thanked God for ending my misery. The salesperson left Safdarjung after a couple of months.
Service Center Experience
In short: Pitiful
Long Version
Immediately after the first service in June, the seats creaked and the front windshield
wipers stopped working(remember, new car!) and hasn’t it rained heavier this
season?
I told them about these problems in another visit.First, I wasn’t
attended for half hour by anyone as I went from person to person to learn how
to begin the process. By this time, they had parked my car in the
remotest corner of the service center so that I couldn’t get out even if I
wanted to. Someone finally attended me and told me that the motor of the
wipers may not be working and if that’s the case, it would take a month for the
motor to arrive from Korea.
Was he out of his mind? No spare parts for a brand new car or is that how
it works? How would I travel in such heavy rains without wipers? He didn’t
offer any alternatives, but said that I could come another day and leave the
car for 3-4 hours when they would decide on the next steps. I did exactly that and it was confirmed that
the motor was not working. And despite
two visits, the seats are still squeaking.
I am still waiting for that motor to arrive. How far is Korea? Meanwhile,
I have been stuck in rain twice for hours…I usually park with the two-wheeler
riders on the roadside while they think what this dork is doing in his car. oh! I must learn to predict the rains.
Anyways, my new car sits in the garage while I await that elusive
motor. Meanwhile, I am using another car
on days when I detect the slightest of moisture in the air or see the clouds
gathering in far, far lands.
I pray for those who have experienced the services of
Safdarjung Hyundai in the past and warn those who may in the future! Best of luck!
Suggestion: Try Superon Hyundai Gurgaon instead…Even though
it’s owned by the Safdarjung Hyundai only, the service is much better.