After a thorough survey I decided to go for Kenstar dishwasher. The main reasons for choosing Kenstar were that their machine fitted exactly under the counter space provided for dishwasher, it came with a 3 year warranty and Wajid - their sales manager in Hyderabad - was very helpful. Within three months, the machine broke down and when I called them for service, I got the biggest surprise.
No one answered the phone all day. I decided to go to their office and found that the Kenstar sign board was gone and there was a Videocon office in that place. I tried calling all listed Kenstar numbers and found that they had very conveniently removed dishwasher as one of their products. No Kenstar person was willing to help with dishwasher since they don’t sell or service it anymore. There goes my 3 year warranty and I am here with a box in the kitchen that cost me Rs. 26, 000.00:-(
Kenstar sells all kinds of home appliances like microwave, refrigerator, mixer / blender, AC, Television etc. If after sales service means anything to you, please stay away from Kenstar. They will sell you expensive appliances with warranty and at their will drop products like hot potato leaving you high and dry.
I wish to add that although I had a bad experience with this machine, dishwashers in general are extremenly useful appliance for the kitchen. I have used several brands in the past that have lasted for more than 3 - 4 years of everyday use.
Subbu Seetharaman
tell.subbu@gmail.com