Choosing a Mobile Service

The President Marketing

SAMSUNG

India

I have purchased Samsung DUOS TOUCH [SCH-W299] on 24.10.09

from “Fast Connection” a Reliance outlet at 240-241, Supertech Shoprix Mall,

Sector-61, Noida – 201301 for Rs 11500/- wide their Cash Memo No.17/831

Amazingly within 24 days time, while using it on 16.11.09

night it developed some snag and went out of order.

On 17th morning I went to “Fast Connection” at

Shoprix Mall from I purchased my set to lodge the complaint. They clinically

examined it and told me that there is some software problem. According to them

the software of the set has been corrupted and can be set right within few

minutes at Samsung Service center.

They gave me 2 addresses of the nearby service centers

located at Atta Chowk at Noida, which were following :

GNH TELECOM

1st Floor, Tilak Bhawan, Sharma Market, Atta Chowk, Sector 27,

Noida.

Ph.: 0120-4322062

CEE EMM SERVICES

Shop No 8-9 & 10, Raj Palace, Hukum Singh Market, Atta Chowk, Sector 27,

Noida. Ph.: 0120-3127664

I went to GNH TELECOM, 1st Floor, Tilak Bhawan,

Sharma Market, Atta Chowk, Sector 27, Noida, to get my mobile set repaired.

It was a service center with a dingy outlook, with a strange

sort of interior just not matching the Samsung Branding and looked like a

clandestine service center.

They got my set admitted wide their work order No

WA96270911817 dated 17.11.2009 at around 12 noon.

They took around 2 hours to fiddle with my set in the closet

of their service cabin and came out to announce that software problem of my set

has been solved and they delivered it to me with a remark on their work order

“S/W update”.

Minutes after I found that my set is not working properly.

Then again they readmitted it on the same work order with a foot note “Handset

not delivered”. Then they asked me to come next day.

I went to them on 18th November only to find out

that my set was not repaired. Rather I got a version that their PC has gone out

of order with which they wold have done the repaiar [strange enough]!! They

again asked me to come next day.

I was running out of patience. Since my two business Nos

[one CDMA and one GSM] was being held due to the invalid SAMSUNG handset.

I went to them next day on 19th November in the

evening at 5.30pm. When they gave me a final verdict that the Mother Board of

my 24 days old [brand new SAMSUNG handset] is defective and has to be replaced

which will take 3-4 days. They said that they have already placed an orders

with their principal to that affect.

Now, this was too much for me and I took my set back

un-repaired from them with their remark on the work order “s/w repaired but

problem not solved”.

I