I own a Venus storage type water heater for the last 2 years, and it has
no problems until 2 years are completed.
Recently a month back , one fine morning the Heater didnt get switched on. I asked my plumber/electrician to dismantle the unit and identify where the problem exist. He told me that coil has gone. I took the whole unit to comapny to do a counter check of what has gone wrong, to my surprise I was told that the copper cup which holds the coil has lost te chemical coating applied on it in addition to coil getting cut. There was no other go to pay Rs 1300 to replace the whole unit.
The price of new water heater is Rs 4800 and maintenance cost within 2 years is 1300 doesnt give me a comfortable feeling as a good product. Moreover the spares purchased from company for Rs 1300 also doesnt carry warranty .Over and above, the bangalore unit Manager committed that he will try to get a warranty of 6 months extended on the spares purchased. This also ended up as an Hoax.
I dont understand what kind of a ethical business the parent company does inspite of having posters on quality.
Thanks
venkat