I am using Idea net setter from last 2 months for surfing the internet, and as every one else I am very disappointed with the service and the customer support.
I will explain each and every problems one by one.
1- Idea net setter usage plans are fake. as they say if you recharge you account with 750/- Rs. you will get one month validity(that is 30 Days) but it does not work as it looks. when you recharge your account with validity of 1 month(Rs 750) it takes 36 hours to transfer your idea net-setter account to 0 balance plan. so you will not be able to surf for almost 2 days, so actually you are using internet for 28 days not for 30 days.
2- When I purchased idea net setter there sales person told me that I will get minimum of 20 Kbytes of Speed and maximum I will get is around 29 Kbytes. but actually I am getting around 1 Kbytes as minimum and 5 Kbytes as maximum spend. and regarding this I launched complaint to idea but they are help less, they are not at all ready to help.
3- You will not be able to surf data sharing sites like 4shared.com and rapidshare.com as they operate on your ip address and in idea network you will be under one proxy server so don’t even think about surfing these sites.
4- Attachments for your mail account like yahoo and Gmail takes around 10-20 minutes to get attached to your mail. and that is if your are lucky! unless it does not work.
5- Idea net setter disconnects from network at least for 5 to 10 times in a day. then you have to again plug out and plug in your net setter card. then and then only it works.
6- About the customer care. none of the customer care do know about this product and it’s functionality . one of My idea showroom customer representative asked me how to plug in this net setter in computer. and it was really funny. they don’t know about plans and recharge methods also. they will tell you to plug in the Sim card in your mobile and to call to customer care. but there is no such functionality.
7- Idea cellular keep sending spam Text messages on you net setter account but you will never get message explaining your validity or your account status.
8- There is no way you can communicate to idea customer care if you don’t have another Idea POST PAID cell, as from prepaid numbers you will never get chance to speak to customer care as it will be always busy and alternate way is you have to go to there My Idea showroom and talk to there Customer Representative who don’t know anything else you have to throw away your Net setter Card.
Finally don’t west your precious money on this worst product.Else go for other service providers.