I’ve been using citibank credit card for 3-4 years now. I was happy since I was not having any issues so far. In my last month’s bill they added an extra fee of Rs:500. When asked about this they gave a very funny reply.
"My card was used above the limit of 30K that I set & its the fee for that". They said "They allowed my card to be used above the credit limit, since they thought it is an Emergency & they wanted to avoid any embarrassment for me" .
Surely I was so touched by the reply !!
There is no sense of credit limit in citibank. They will allow you to use the card above credit limit & they will fine you for the same. The most funny thing is "Customers don’t even have an option of not wanting to use the card above credit limit".They said its a bank policy & customers don’t have a say in this policy. I asked them to reverse the amount to continue to using the card but they flatly rejected.
Now I am left with no option but to discontinue the card. Hell of a way to end the partnership !
Regards,
Arun