I have been using citibank credit card for past 2 1/2 years I have never received any problem, one fine day I have received a call from a person stating that he is calling from bank and he gave me that I am holding so and so cards, and based on relation I have been offered limit enhancement for confirmation he wanted my details so I had to give him.
I waited till evening but I have not received any alert on suspecting call I have informed this to the phone banking person to block my card, and regarding this anynomous call, they informed me that if the data is been passed on no issue seprate team looks for the upgradations, and they have taken my complaint, next day I have received a mail that request for mobile number, email id and Online Authorisation code has been taken, and next day I get message that IPIN is been generated, and when I called to check on what has happened they ignored me stating that the details are not matching as per their records. and in this process I received 2 more credit cards from the bank. and with out opening the card kit even.
I have been charged for a bill of 3.45L and where the bank has been sending bills to the fraud address, and when I have given my number to bank to investigate and let me know what went wrong, I get threatning calls from recovery persons and agents, now this is going worse day on day, bank is neither changing my data back or they are reissuing my cards, or taking any charge back request. they saying that I have done using IPIN, but they are not giving any details, can any one tell me that why would a card holder does transactions for 350 mobile which are not own by him, and if at all is done, they payment is not been given to the person it would be given to the merchant. bank is not sharing the merchants name.
bank says not to share any details with any person, but when these people only call using banks name and give these kind of offers, like loans, insurances and other offers, who is responsible?
there is a clear suspection of the bank person envloved with the above matter.