They say "Citi never sleeps" or "The business executive always thinks about you"... etc., Yes, they do it, but not for our good, but its for the bank’s good.
I have N number of complaints about it. Take it either Ready Credit in Suvidha or Credit Card accounts, et all.
Ready Credit: During a call to the customer care for a transaction, I was told by the executive that there’s an offer on the Ready Credit account that they can activate it free of charge. First thing I said was "I dont believe Citibank giving an offer without a hidden charge". It was a call that lasted 30 minutes where the executive tried convincing me for everything and gave a personal assurance that he can be contacted any time in case of a problem in this transaction. They say Ready credit will be activated free of charge, but they never mention that activting it means that the amount will be transfered to you and in case, you dont want the amount, you need to transfer the amount back. Without my knowledge the amount got transfered and lo, after the 10th day, I see a service charge and the interest charges. I called up for this executive N number of times, but the call never gets routed to him, instead I would hear that he is not at office or it is not his shift time. I had done escalations from my company’s accounts department and the Online supports.... Nothing works.. Just beware
Credit Card: Never believe the Credit Card loans department here. They try convincing you in all the ways that their interest rates are the best and before you could wake up, they could have started processing the loan and atlast you will be called that the loan has been sanctioned and cancelling it will take charges. I told them once that a Personal Loan department was ready to give me at 11% rate, but the executive convinced me that the interest rate is 11% only and that too with an offer of less processing fee and just processing time of 24 hours. Dont believe them. Ofcourse the interest rate was 11%, but since it was fixed rate, the reducing rate is 18%. I could have got a cheaper loan from the personal loan department itself.
Yes, this is a cheating bank. The Citi naver sleeps because they dont want anyone to sleep. If the business executive always thinks about you, he would be thinking how to loot you.
If my company doesnt insist on having a citibank account, all the employees who feel to have a safe bank would have gotten their accounts moved to another bank.