Citibank employed staffs in Kanak Building branch in Kolkata who, intentionally or out of their ignorance or inadequacy, misguide the representative of a customer so as to make him vulnerable to cheating, arrange to deceive him, made him to return without taking proper step.
Even the phone banking officers of the bank, without giving adequate importance to the matter, misguide the card holder casually about the whole incident he reported to them so that the bank is trusted to take a reasonable step against it but ends up with so delay that he jeopardizes in taking proper step against the cheating in a reasonable time. The branch manager later calls up the card holder, unreasonably explained him bank’s innocence even the head of credit card division prejudiced the card holder so that the bank can make him paying again the amount that was cheated from his representative in the bank premises as well as charge him exorbitantly with corresponding interest, late fees and what not.
The Fact:
A representative was sent by the add-on card holder to make the payment of a Citibank Platinum Card on payment due date. The amount was a loan from the primary card holder to the add-on card holder. On reaching the bank, a young lady receptionist in the Kanak Building, Kolkata branch of Citibank refused to entertain him to make the payment as he was not carrying the credit card (he can not really carry a card of some other person) while the representative was trying to convince her to talk to the card holder over phone but she refused it. It was heard by the primary card holder who was on the other side of the phone, it was continued till another bank staff, presenting him as a senior officer of the bank intervened and started talking to the representative of the add-on card holder and assured him to arrange to make the payment, while the said receptionist did not alert our representative anything against this bank staff.
He then taken the money from our representative and asked him to wait for sometime till he generates and provides the money receipt to our representative and then entered inside the bank premises with the money (Approx 17, 000) but did not return even after elapse of considerable time. The money was cheated inside the bank premises but none, not even the branch manager, taken this issue seriously, no step taken to alert or to protect a customer even inside the bank and the said receptionist along with the security guards of the bank made our representative to return to his employer to report the issue that too at the retirement time of the day. Meanwhile, the primary card holder called the phone banking officers to protect the representative - still he was in the bank premises - so these officers taken time to talk to the branch said and replied me the money would be credited in my card account at the end of the day and by assuring me so they have restrained me to take immediate step against it though the branch is 2 hours distant from my residence. A police complaint has been filed at night of the same date though the bank should have filed a police complaint by themselves to render justice to its customers but they remained indifferent. I have raised this issue with the credit card head stating the reason that since our representative was made vulnerable to be cheated for the refusal of making payment initially and as he was misguidance by your bank staffs that too the whole incident happened inside your bank premises so you can not deny your bank’s responsibility **to protect this customer but the credit card head refused to entertain me and remained prejudiced to this customer. Meanwhile I have expressed my unwillinglyness to maintain further relationship with Citibank.
So I am yet to see what happens next.