After publishing in mouthshut.com for first time citibank called me today and had a very patient hearing of all the complaints I had made one by one. Mrs.Anjana of customer service did a commendable job , and made us feel good.
she did not refer to my review in mouthshut, but I understood well, it was a result of that, as its the first call I am receiving in several years.
Such employees are very much essential for citibank who know how to handle customer complaints and grievances. in this regard, I have special thanks and regards to DEEPA VINKONDA of citibank hyd, who was earlier managing NRI cell, who knew how to handle clients. now that she has been shifted to another job, its not the same any more.
How one individual can develop or destroy a company image, it clearly shows...its the people who make the company and not the company which makes the people. ATTITUDE is the core reason for success or failure.