I had applied for the Citi Bank Personal Loan in Nov 04.Before(when I had not taken the Loan) I used to get 10 calls a day from the Citi bank and with good ambience they told me all details and also promised that they have good Customer Support for later Queries. So atlast I accepted and I had agreed to take Loan.
And my Loan process has started on 11 Nov and ended in one week, i.e on 18th Nov 04.And the amount has been disbursed into my account on 23rd of Nov 04. Initially and in the letter from CitiBank, it has been clearly stated that ’’Interest will be charged from the date of Disbursal of the Loan and not THE ENTIRE MONTH’’. And I thought OK as it is the Leading bank in India, they will keep up there word. But they have deducted(its an Electronic Clearance) the interest for the complete month of Nov’04(which is more than Rs.4000/- to the amount what I had to pay). but not from 23’rd Nov to 30th Nov 04. And when ever I called up to the customer care, every time they say that ’’We will get back in 2 or 3 days’’.
But till now, there was no response from any of the exceutives. I called the Customer care more than 30 times.As it is the Electronic Clearance, the amount will be deducted directly from my bank on 1’st of every month without my notice(as it is my Salary account, my Sal will be credited on 31’st of every month in the night and in the morning CITIBANK deducts the amount before I go to bank).When I had written mail to Customer support, they are saying that we didnt received any amount from you in the moonth of NOV 04.
I want to know where my money has gone. Either I had to take or the CitiBank. And in my Bank statement it is clearly stated that the amount has been deducted by CitiBank. This made me dissappointed as I didnt expect this kind of things from the Multinational Bank like CITIBANK. I think this is nothing but HUMILIATION by CITIBANK. And I request all of you not to take, even think of taking Loan from this Great Bank.