Hi friends, I wanted to share my personal opinion about Citibank Credit card customer service today.
I’m using this credit card service for the last 5years and had one of the worst experience recently with their customer service team. I filled petrol at an Indian oil outlet last month. As per the terms & conditions of the credit card I’m not supposed to be charged any fuel surcharge for swiping my credit card at any Indian oil fuel outlet. but I was charged 3% which was not acceptable. I called up the customer service but the lady who received my call was not fluent in her English and was struggling to understand my problem. when I asked her to transfer the call to someone who can understand better, she disconnected my call. This happened twice with the same lady. I was totally angry and sent an email to call me back. Later I cancelled my card as my issue was not resolved.
That was a worst experience which I ever had with any customer service ever before.