I had booked, at Chennai International Departure Terminal, for a post-paid Voice cum Data SIM card.
The primary purpose, as explained to their executive at the counter(Mr. Venkatesan) was that it is for Data only(they committed 5 Gb High Speed and the rest as unlimited Data) and voice calls don’t matter.
Their receipt Number: 2384
Order ref. #: 2513
Clay Mobile Number given to me: 765319044(Dialog is the service provider at Sri Lanka)
Bought on: 10th January’2016
Validity: 7 days
Package: CTV_LK-AIR-08
SIM Number: 9402970254640092
aishwaryasingh23ment made in full by: Cred824it Card
Charged amount: INR 1, 750/-
Shown amount in Receipt: INR 857.60/-
Nature of complaint: Data never worked during my stay in Sri Lanka
Complaint email sent to: info@clay.co.in
Complaint email copied to: cs2.chennai@clay.co.in
Phone followup done from Srilanka on Mr. Venkatesan’s Mobile Number:+918939995610 /+914422566063 /+nextisbest166470000
Mr. Venkatesan promised to solve the problem several times on phone but nothing happened. I met the "Dialog" counter people at Sri Lanka airport on arrival. They were kind enough to check out with an alternate SIM on my Samsugn Dual SIM 4G Handset and it was working. The SIM provided by Clay Telecom wasn’t working. This fact was conveyed through email and phone, several times to Clay Telecom people, but they didn’t reply to the several mails or the phone calls. I bought a Dialog SIM locally and used it for browsing.
More than monetary loss, the mental agony caused in literally being stranded at Sri Lanka Airport without any way to resolve the issue or get any connectivity is unimaginable.
Even at the time of posting, they are still dodging and not answering the calls or emails. They have not replied to any of the Tweets to their official Twitter ID @clay_telecom.
They are a bunch of inefficient, unprofessional people who are out to make some quick money through gullible travelers. This must stop.
If anyone is watching this thread, please make it a point not to walk into their trips, in any part of the world.
It just is not worth it spending on them.
Regards,
S. Prakash
Chennai, India
Email: seechange@gmail.com
14th January’2016