We had booked an Innova on 11th August for travel from Pune to Karnataka at 11 am from domestic airport. The first sign of trouble was that the driver came one hour late. After waiting for one hour we were told that Innova was not available and we had to travel in an Ford Fiesta. This after we had paid 25% amount as advance.
I have never seen this type of shade service provided by any tour operator, especially when they have taken an advance. We had tried this service for the first time, and will never try them again.
My suggestion is to stay away from them as well.