Pre booked a service by paying entire fare in advance from remote Karaikal to Trichy and driver details were promised 24 hours in advance. When the details did not come, I tried calling them but their number was dysfunctional. I had to make alternate arrangements and cancel the booking. However instead of being apologetic, the car rental forefeited my entire rs. 4000 paid in advance without offering any service. Pathetic customer care, such service providers should be banned.