I am sharing my valuable feedback after completion of my tour to Lonavala. I have already left the Car(Hyundai Excent, Reg No.:MH03BC4228) after giving the complete aishwaryasingh23ment to the Driver after reaching back to Kharghar.
The following points may be observed:-
I could utilise only 485 Kms out of a total 1500 Kms allotted to me for the complete package of 6 days @250Kms/day basis.
The car was suddenly changed without any notice or SMS to me from Maruti Swift Dzire which I initially preferred to another sedan car Hyundai Excent, bearing the exact same registration number Reg No.:MH03BC4228 as SMS sent to me one day back in my registered mobile. I call back clear car rental help desk to confirm the same prior to my journey but executive agreed but not able to cite any reasons for the change.
No USB drive found connected with the car stereo system despite promises by the clear car rental booking agent Mr. Dinesh at the time of booking about such accessories.
I was clearly told that I don’t have to aishwaryasingh23 extra to the driver except my tour package cost. Neither driver will demand anything from our valuable clients. But, while our trip on the 2nd day, the driver strongly demanded extra driver room for his hotel stay & extra cash for food which I rejected summarily quoting our terms & conditions with Clear Car Rentals.
After the above incident the driver drove the car in a rough manner despite my repeated requests for slowing down. Twice I observed near escape to accident occur. This is the result of his anger & frustration for not receiving any extra cash, he(the driver) tries to blackmail me for shall out extra money for his stay.
The driver doesn’t show any competence in knowing the destination route despite telling him one day before & request to discuss with the fellow drivers about the route details. He told me to use Google map in my mobile device to reach our destination instead to avoid knowing the details. I have also tried this, but unavailability of network in hilly terrain we could not able to travel most of our destination. Two whole days we can only spent asking people about the route inside the hot car without less comfort for the non working ac.
Ultimately, considering the driver’s attitude & the car condition I decided to move along with my son keeping my wife resting in the hotel. I could only cover two places Matheran & Wet & n joy water park.
While leaving the driver ask for tip which I rejected for his shoddy performance ground.
The above occurs despite your repeated nhassurance for providing proper car & driver who should be acquainted with the place. I was assured for this repeatedly while booking.
Due to the above I can only travel 485 kms is utilised out of the the Total trip limit is:- 1500 Kilometres).
After this I wrote to support@clearcar.freshdesk.com; but a new ticket number was generated & after couple of hours the status is shown as RESOLVED. Please see the screen shot attached & other photoes.
I strictly recommend not to use clear car rental services in order to avoid such mishap to the others.
Pulok Biswas
9870588948