So, I travel a lot. I book all my flights online. Yesterday was one of the worst experiences I have ever had in air travel booking online.
I was booking a usual flight Mumbai to Mangalore for one of my family vacations. After comparing some 3 odd websites, saw that unlike usual circumstances, Cleartrip was giving me the best price (About 2000 cheaper than a rival site). I went ahead and started booking.
Filled in the passenger details. After after paying I automatically got redirected to the front page. This was very strange. Thankfully my credit card did NOT get charged. So I did the same thing over again. Same result.
I forgot about the incident. Went to another site. As I was about to book, I get a call on my cellphone saying that "we are calling from cleartrip. Prices of the booking have changed, they are about 1000 rs more expensive so would you like to book" Seeing that I was still saving 1K I went ahead and told him yes.
He sent me a link on my email. I paid. But he hung UP !!!!!!
I was shocked... scared thought it was a scam.. Tried calling cleartrip, it would not connect.
Ordeal went on for 1 hour. Kept getting connected to international department.
Finally got through someone .... Spoke to him for 1 minute.... and he Hung up again !!!
After another 20 minutes that same guy called me back saying that PNR was not getting generated. Do you still want the ticket? I said OK. NOW he tells me...fares have gone up even further...you will have to pay another 2000.
At this point I blew my top. the rival website was cheaper but he kept suggesting and trying to make me believe that he was giving me the cheapest ticket that existed on this planet.
Told him to refund my money immediately. He said it will take 5 working days (a week). Now I sit with cleartrip having 22K of my money and no receipt to show for and no ticket to show for. ALL I CAN DO IS WAIT.
PLEASE REFRAIN FROM USING THIS PATHETIC WEBSITE. HORRIBLE SERVICE.