Booked my hotel a week back for 4 days in bangalore via the following details:-
OYO Rooms Manyata Tech Park, Bangalore, Karnataka, India
Trip ID: 15041222640
Booked by Jeetendra Talwar on Sun, 12 Apr 2015 at 21:51 hrs
To my shock when I checked in at the hotel . the lady says they dont have ny booking with them. I was tired and exhausted as had come from the airport late night directly t here. she said u talk to oyo rooms. we showed her the receipt still she said they are full and they cannot do anything right now,
I was shocked and stranded on the road and I managed to get I nto a another hotel after 2 hours of running around in that area late at 2am. First time in my life I m going thru this ordeal. when I called up the cleartrip customer care. she was very casual and said sir we will refund. I had not called for refund but was asking her the reason as to why do I have to go thru all this even after booking the hotel for 4 nights a week prior and paying for thesame.
I had a horrible experience and I always had high regards for cleartrip but now I have decided not to go with you for any of my bookings after this highly inefficient and disgusting attitude towards a customer. I will see to it that I dont recommend my company employees, collegues and family members also about this experience and tel them to stay away from cleartrip.com
seriously bad! sending you this so that you are informed about this to your seniors and check that these oyo rooms guys or others dont take your reputation in their hands henceforth.
JEETENDRA TALWAR