Today I booked a ticket on Clear trip for sector in malaysia.
In a drop down title menu ther error in title occurred and was detected when I received ticket on e-mail.
In place of Tile Mr. correct title require is Ms.
Booking included correct passport no.
While request for correction of title was send to Clear trip, instead of correction, Clear trip offered me option of cancellation of ticket stating airlines will not accept change in title.
After directly interacting with Malaysian Air, they confirmed the possibility to correct the error but asked Cleartrip to carry out correction thru creating new master.
While Airline confirms that Clear trip is suppose to complete the procedure of amendment in consultation with Airline.
After shuttling calls over 90 min between clear trip and Air line, clear trip denied to initiate corrections stating the role restricts to forwarding passenger request to AIrline and they can not assure this change or acceptance of passenger for boarding.
Over and above, I am told that passenger will have to proceed to immigration to find and explore whether he will be allowed to board and in the absence either cancel travel or rebook with charges on airport.
While Airline confirms that Cleartrip is suppose to complete the procedure of amendment in consultation with Airline.
While there are more than 3 days available to correct, Cleartrip disowned the responsibility and pushing for cancellation with cancellation fee and suggesting rebooking.
As sales agent or representative for respective airline Clear trip disowned the responsibility to initiate correction as suggested by Airline.
This is to share the experience, to make travellers caution of limited role and zero responsibility owned by travel agent to help resolve customer complaint.
There is not provision to lodge complaints on functioning of such net operator travel and booking agents.
Best to deal directly with airlines.