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My wife has a booking with Cleartrip for Kochi-Dubai return trip. The flights have been cancelled by Emirates and are eligible for full refund. However, it is not possible to cancel the tickets as we repeatedly get error messages on both their web site and call center. No e-mail address is available to contact them. Nor is it possible to contact them on Facebook, blogs etc. It is a Delhi-based company, and consequently, many doubts creep into the mind. What should be done to get the tickets cancelled and get the refund?