I am sorry to say that Cleartrip Travel Services are experts in daylight robbery. I had the misfortune to reserve a room for me and family at Boon Inn, Palakkad for two nights stay. Though I tried to book a room direct with the hotel, Cleartrip squeezed in somehow and the reservation was routed through them. If they were getting a commission, let them have it, I thought.
But the problem cropped up when I had to cancel the hotel reservation. I had to cancel the trip due to some medical problems in the family. I informed the hotel about cancelling my reservation and they asked me to contact cleartrip for refund of money paid by me. First cleartrip informed me that the amount would be credited to my account within 12 days. Even after 12 days nothing happened and when contacted by email they informed me that since the reservation was not cancelled before 48 hours NO REFUND is possible.
Cleartrip did not inform me about their cancellation rules while accepting my reservation. They can never be contacted by phone - if you call, you will be asked to press 1 or 2 or 3(all about air or train travel). If you contact them by email, they will refuse to pay your hard earned money and ask you to contact the hotel. When you contact the hotel, they will ask you to contact Cleartrip.
I have finally come to the conclusion that Cleartrip is not at all dependable for air, train or hotel reservations. You can directly reserve a flight or train ticket or book a