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Club 11 Hundred
Ramada Resort, Marad, Kochi

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Summary

Club 11 Hundred, Ramada Resort, Marad, Kochi
Lionel Ahmed @ahmedirfan9496
Jan 02, 2018 05:03 PM, 514 Views
Customer service is hopeless

Hopeless. I am rating this place without even going there.We gave them a call on sunday to book for the sunday brunch, we were really looking forward to it as it was in our list for some time. Huge diappointment it was. We called them at 11, the person who took the phone told me that if we can come and leave by 1, its ok coz we have a group booking and we cant serve you after 2.I mean is this kind of service you expect from a star hotel. He should have been a little courteous.They should have told us that they are running full. There is no room for rudness in hospitality buissness. I think they can handle a group booking so they gave us a blund reply.

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