I was on vacation for my first marriage anniversary in Goa on 05-Mar-2016. I was approached by an agent named Abhijeet near Baga beach on 05-MAR-2016 claiming to give gift scratch cards on celebration of 5th anniversary of La Calypso hotel. We were informed by Abhijeet that La Calypso hotel has completed 5 years and we have to visit the facilities for 1 hour in order to claim the gift.
Upon opening the gift card, I won one of the four gifts, an iPad, an LED TV, 10k in cash or a paid vacation. All we had to do was to attend a 1 hour orientation session at La Calypso Hotel, Baga so that facilities could be demonstrated to us by La Calypso hotel authorities.
We were asked to show ID Proof and Credit Card to claim the gift. When we asked why credit card is required, Mr. Abhijeet mentioned that the same is required for the Visa/Mastercard team for debiting the gift amount to the Bank with which we hold our credit Card and that his team has tied up with few major banks.
The receptionist has checked the id proof and credit card details and upon which we were allowed to attend the presentation strictly for 1 hour.
After we stepped into the meeting hall of La Calypso hotel, we were introduced to a Sales agent named Prathmesh and took 3 hour discussion even though we told that we need to have lunch and pleaded to finish off the presentation in 1 hour. We came to know only at the end of 2.5 hours that Club Jiva wants us to buy membership and offer is valid only on 05-Mar only for the fifth year celebration Very lately, we realized that the company was incorporated in 2013
We were given a false picture that the Club Jiva membership which would entitle us to cheap accommodation in 5-Star properties across the world.
Finally with the misrepresentation and false commitments, we were sold a membership of Rs90000 for a tenure of 25 years. After paying up the complete amount, I could find the receptionist opening up gift card instead of the persons from Mastercard/Visa and we were surprised and shocked.
After reaching our Sterling resort, we enquired about the tie up with Club Jiva and sterling authorities denied such relationship as it is a Privately owned property. We enquired our friend who is a member of sterling regarding the same and the sterling representative assigned to my friend confirmed that no such tie up was with club Jiva.
We have realised that we were cheated by club Jiva in a professional way and our first marriage anniversary was spoiled.
We lost trust and interest with Club Jiva and please refund our amount of Rs.90000 for the below misrepresenation and cheating.
1) Misrepresentation of anniversary function date and number of years of completion.
2) Misrepresentation of data such as owning 32 resorts and La Calypso Hotel.
3) Misrepresentation of promotion from Visa/Mastercard.
4) Misrepresentation of fake people from Visa/Mastercard to provide gifts.
5) Misrepresentation of tie ups with the major hotels.
6) Misrepresentation of providing information that facilities of La Calypso hotel will be shown
Its an unethical behavior towards us. I need refund of my amount immediately
We asked Clubjiva to refund our amount as we do not want to continue our association with fraud company.
The other fraud was the resort list that was shared with us by Sales representative does not match with that of that sent by Support team.
Sales rep sold the membership by misrepresenting information that Club Jiva owns 32 resorts but customer support team mailed that they own only 7 resorts and 32 resorts are being affiliated. When we enquired the Sales person regarding the same still he claims that Club Jiva owns 32 resorts.
Club Jiva agreed to us that unintentionally anniversary function has been misrepresented by Sales guy and their receptionist is not supposed to scratch gift cards on behalf of MasterCard/Visa team. As we don’t encourage and want to be associated with Club Jiva for their fraud and requested for misrepresentation, still they have not responded. Let us unite to fight against Club Jiva in the consumer court only.
Membership id: CJ/LCG/B/B220