Club Mahindra contacted me multiple times to come over and attend their presentation and for some reason or the other, I could not make time to do it. Finally, we went three familiesto attend the presentation and I was able to do so. After attending the presentation, me and my wife were genuinely quite interested in the
membership but we needed time to finally decide about it as one of us bought the membership, so wanted to know how club mahindra works and later can decide well. Perhaps,
the
sales manager could sense our interest and instead of the promised
gift
coupon of a free stay, he gave us two such coupons. I felt quite
satisfied by this gesture
Months later, I thought of using gift coupon to book a holiday .
Again, the process was quite straight forward that there is no availability of holidays as other timeshare industry has.I checked out with membership as well but it also doesn’t worked out.
I called up directly to the manali resort to check the availability as we were planning to go to manali , the response was DUMBSTRUCK...rooms were available , we have to pay 4500/- per night.
IS THIS WAY CLUB MAHINDRA WORKS??????????
But after this time, I realized that it was a pure sales gimmick.
I tried calling up the office and tried
speaking to the CALL CENTRE AT 39880000, but they were never available. Nor
did
they ever call back even after I left message for them.
Of course, one can argue that it was a complimentary holiday and if
I
could not use it, I did not loose anything. I just maintained the status
quo. Had Club Mahindra never called me up and had I not attended the
presentation, none of this would have happened. But the fact is they
did.
To my mind, it is a way to drive a potential customer to one of their
resorts and make the person like the product and with a good chance,
the
person may take up the offer as one of us did. I thought of it this way. I really wanted
to see Club Mahindra’s property and make up my mind. But the fact that
they did not live up to their promise - to a potential customer - makes
me wonder how they would deliver on any of their promises once they
have
a person pay up the membership fee. we are planning to cancel the membership of studio white which my brother has picked up..because a name like club mahindra believes in sales gimmicks only.
My entire experience certainly does not speak well about Club Mahindra’s
commitment towards fulfilling their stated mission. I would not
recommend Club Mahindra to anyone.Please do not believe them , once you pay , you’ll loose out your hard earn money.
Sanjay batra
09312595170
Delhi