MY TRUE AND GENUINE FEEDBACK-
As a Club Mahindra member, I have personally experienced several disappointments that I feel compelled to share. Firstly, the initial membership cost is extremely high, and to make matters worse, annual maintenance fees have to be paid every year whether or not you use the membership. If you miss paying these maintenance fees, you aren’t even allowed to use the days already available in your account, even though those days are fully paid for. It feels very unfair and restrictive.
Booking holidays is another major hassle. Trying to get a room, especially during peak seasons, is next to impossible because availability is extremely limited. Despite being a member, you end up feeling like you’re at the bottom of the priority list.
There is also very little flexibility when it comes to choosing your destination or travel dates. You’re mostly stuck with the Club Mahindra resorts, and often the options available don’t match your preferences.
Another disappointment is the poor maintenance of some resorts, particularly the older ones. You expect a certain standard when you pay so much, but many places don’t meet that expectation.
Most of their resorts are located in isolated areas, leaving you with very few options for dining or activities outside the property. This makes the whole experience feel a bit trapped and repetitive.
Customer service is another major letdown. Their helpline is practically useless — rather than offering any real help or solutions, the representatives seem more interested in finding ways to extract more money from you. Every conversation feels like a sales pitch rather than genuine assistance.
The membership agreement is extremely one-sided too, making it very hard if you ever want to exit the program. There are no easy options for cancellation or refunds.
Another misleading aspect is that there’s no complimentary breakfast provided, contrary to what many people assume when hearing about the “holiday package.”
Also, be ready for hidden costs — beyond the hefty initial fee and annual charges, you’ll often end up paying extra for guest stays, meals, and various resort activities.
Finally, if you ever think of reselling your membership, be aware that it’s not easy, and worse, you will have to sell it at a much lower price, suffering a heavy loss.
Overall, my experience has been extremely disappointing. It feels like a constant battle to get what was promised, while more and more money is demanded at every step.
warm regards,
Vrishali Ghatpande