I purchased a car from Maruti Suzuki in 2023, I received a call from Club Reserto Vacations Pvt. Ltd. claiming that they have selected winners from those who purchased cars from Maruti Suzuki to gain trust and prove legitimacy.
They promise extravagant packages, including two-night stays and PVR vouchers, and other alluring deals, but it’s all part of a carefully crafted scheme to trick unsuspecting individuals.
On Their Marketing team consists of Prince, SK Asif and Tanaya Das who are Sales persons for Club Resorto, 3rd Floor, Park Square Mall, ITPL, Bangalore-560066. They claimed that their company offers exclusive deals with 4 and 5 star hotels for both National and International Travel. They claimed to have collaboration with 4 and 5 star companies like Radisson, Hilton, Marriott etc where rooms are pre booked for their club members only. Their pitch sounded convincing, complete with fake GST invoices, professional-looking websites, apps, and even client testimonials. They offered me a package worth ₹55255 based on your inputs on previous travels. Believing their story, I paid on the spot, only to realize upon returning home that it was all a scam.
I immediately wrote to their team within 24hrs that I would like to no longer take their services and to provide me a full refund based on their overly negative customer feedback. They promised me over mail and documentation that I will be provided a full refund of Rs 55255. They have already promised a pay by date, 3 consecutive times and have not returned my money and their due date has passed.
The first time, I was informed by your team that the refund amount will be credited to your account within 48-72 hours as per my shared bank details which is mentioned in the Refund Declaration form on 16th of Jan. Second, promising to return my money by 27th Jan 25. Third time I was promised my refund on the First week of February 2025. My money(Rs 55255) is clearly withheld with no apparent reason to be returned immediately.
The reason I am complaining is because I connected with another customer(Mrs. XXXX) who also filed for a refund and has not received it since 29 April 24 which shows there are many other customers sold lies by their marketing team and have not received a refund yet.
While this complaint may seem as an unhappy customer who has not received a refund for services never taken. I ensured that I have done my due diligence before concluding that this company is operating upon misinformation and lies to have customers purchase a holiday package for which they will never get the promised service.
First, I contacted Maruti Suzuki if they collaborated with Club Resorto on the two-night stays and PVR vouchers which they responded that they have neither shared information nor have a collaboration with Club Resorto. This proves that Club Resorto has already deceived potential customers through a trusted brand.
Second, I contacted multiple 4 and 5 star hotel Club Resorto Sales team claimed to have exclusive collaboration with 4 and 5 star companies like Radisson, Hilton, Marriott etc. where rooms are pre booked for their club members only. Every 4 and 5 star hotel denied knowing or having any collaboration with Club Resorto.This proves that Club Resorto has deceived potential customers through false Marketing. I would like to press charges against Prince, SK Asif and Tanaya Das who tricked me into purchasing their lies and Mahender Lal and Vamik Ali for their false promises for a refund and leading this company which steals people.
Third, I contacted individuals who had provided feedback on Club Resorto only to find out that this is a Scam running in various cities of India. With multiple victims who have been sold holiday packages with false marketing and these customers have tried their service and claim that they were not offered 4 and 5 star hotels, rather were not given the service promised. Additionally, they never allowed International travel which according to me is their main selling point.
Fourth, the GST specified in my receipt is only 5% which is much lower than the 18% as required by the government of India indicating hidden funds from the Sales tax department.