Horrible treatment at Columbia Asia after Manipal Administration has taken over. Please don’t visit this hospital.
We brought my father to Columbia Asia, Sarjapur Road on 24th night for a checkup of his pain in stomach in ER, and thought we will get all test done by admitting my father, everything related to heart was ruled out. And we were shifted in room at 2 am. The nurses are mostly newly joined without any experience. There had to be a laser surgery required to be done which was fixed on 26th.
He was in Kerala all this time and shifted to Bangalore 2 months back to be permanently with us. Columbia Asia supposed to be one of the best hospitals but I found the management to be extremely pathetic. There was no coordination among staff, they have filled their staff with all new staff who doesn’t even know the meaning of ORS, and there is no disciplined routine for inpatients. If you tell them to sponge they will sponge, they didn’t bathe the patient 1 full day because no one told them, if you tell them to check the drips, they will check, their self-responsibility is lacking big time. The doctors are arrogant and need to be trained to how to speak with elderly patient. The anesthetist should understand a patient, they are not dealing with robots, when Patient tell they are scared of spinal and want to go just for general anesthesia due to the scare, they need to understand why a patient is telling that. My dad was really scared of spinal. The whole point that even after operation was fixed at 2, there was no preparation done for the patient till 2.10, no shaving, not even they had changed the dress of the patient, patient was in regular dress. My father during his stay over there was really surprised as to how carelessly they were conducting the whole method, and getting panicked and irritated. He kept waiting, and his anxiety kept growing as to why we were not hearing from the nurses even after the operation time of 2 is over, he was in patient’s dress, he was not cleaned, prepared or dressed in hospital dress. I have never seen such a careless attitude from administration side to so many hospitals I have been to.
My father died in this hospital on 26th August afternoon following a panic attack leading to heart attack just minutes before he was going to be shifted to OT. Eventually, instead of Operation theatre he was shifted to the ICU because of panic, and eventually a cardiac arrest.
Following his death, we had planned to take my father’s body to Kerala. My husband and brother in law went to hospital around 7.30 and waited till 10.30 for getting reports, and we were shocked to find that they have charged us for RT PCR test but they never took the test, luckily we checked if all reports were there and we found that RT PCR test was not done and the reports were missing. Imagine what if we reached Kerala border and realized we didn’t have the reports. We would have to come all the way back. They took 2 -2.5 hours for responding and no one took any responsibility to solve it, and eventually they came and said sorry, wrote an apology letter, and came home to collect RT PCR test from dead body of my father. I cannot relate to their extreme carelessness of such a big hospital.
The saddest part is the way my father’s body was handed over to us. Being in a hospital, I cannot in my wildest dreams imagine that they didn’t do the basic needful also. We had got them the dress to be changed, it never got changed, his head was tilted on one side. His mouth was stuffed in cotton and not closed properly. Even a common sensible person knows that mouth is tied, neck has to be straightened, and mouth closed before body becomes stiff, Just felt carelessness at the height. They were charging us for single room exhorbitantly, but the way the whole administration is functioning, it is pathetic and have no idea what they are doing. They told while admitting we would have 2 doctors and nurses always available, du the afternoon and evening time, the nurses were limited and always busy with other patients.Their stations were not kept ready with basic of cotton, gauze pads.
There was only one male nurse in the entire ward, and we had to wait for so long for any diaper changing. We had to tell the sisters when the drip was finishing or when he was in pain to give pain killers, I felt leaving one or 2 nurses, rest were absolutely clueless as to what was happening. Absolutely no coordination between departments, no clear instructions to the staff, highly mismanaged administration. It’s just a place where you are charged exorbitantly for the poorest service, money-minting place even for parking for inpatient charging so exorbitantly. The food department is not supposed to charge in cash, but we had one person asking to settle the bills in cash. My experience was so bitter and left me with a life long scar of where I went for test for my father and how everything ended.
Today on 3rd Sept hospital has called me for follow-up checkup for a dead patient.
If I am able to relate each incident so clearly and closely it is because we all underwent the trauma which cannot be described in words.…