I regret to say that Tata Motor Services have disappointed me by letting me down in the quality of their services.
I had to pay heavily because of the poor service provided by Tata motors service center on Mysore road. On the morning of Jan 28th 2016 we lost our grandmother to a heart attack. The ambulance was 30 mins away and our car(TATA Nano) which was just brought back from service about a week ago didn’t start.
We were helpless and had to watch her suffer the heart attack.
We had reported the issue in January to service center(Supervisor - Chetan) he was insisting on changing some parts which was not even related to the issue. When we questioned his justification on part replacement he went quiet. Later he told us the car was fixed and sent it home.
We thought the issue was fixed and never checked the car after we got it back. It was only after a week on the day of medical emergency we realized that we were lied to about issue being fixed.
When we called back the service center, the supervisor took back the car and returned it after a week(us following up everyday on the status of theissue) saying that the issue is fixed, but the issue is still not fixed with the car! . Now the supervisor is saying he doesn’t know what the issue is! He is not able to find out.
My Question to Tata Motor Services:
1) Are you aware that your mechanical supervisors don’t know much about your cars?
2) They do guess work on replacing parts(which is paid for by customers) and we keep our fingers crossed that it will solve the issues. Is this what you call quality servicing?
3) The replacement parts costs are different across your service centers. Example: Clutch kit replacement costs 6K(Mysore road service center). Same thing costs 4.5K in Dairy Circle service center. Why there is so much difference?
4) We had a car at home during the medical emergency, we couldn’t respond in anyway only because the supervisor was not honest enough to tell us that issue was not fixed and he doesn’t know what the issue is. How can I trust your service ever?
5) Who takes the responsibility of lives in the car if one of us is driving it not knowing if the issue is fixed?
I will be reposting this on social media and other blogs. Your brand is Indian and you cheat your own people!