There service is one of the pathetic services I ever had seen in my life, I used it for more then 12 months, but after a while it was a pain for me. There was no internet speed at all. Also they asked me to upgrade my package from 499 to 699 to get higher speed which I did. Later I came to know the speed was same in that package. These people are greedy for money. They are just behind your money. They never told me that there was no fiber line in that area. I even mailed them that I am not using your services anymore. Please take your belongings. But they charges me for another two months. This is the customer service they provide. I strongly recommend you not to purchase there connection