I remember my experience with Connect broadband since last 11 years. at that time(in 2006) I had shifted from chandigarh to patiala a small city in punjab. at that time I read a news in newspaper that Connect broadband was newly being installed in similar cities and towns. the name of patiala was one of them. so I walked up to connect office to inquire none of the people in office(from top level to bottom) had the slightest idea what broadband is. they however forced me to buy modem with 14 kbps speed which was useless for me.Thinking they may not be aware of the newly launched technology. I visited the same office after 5 months. still there knowledge about broadband was the same.
Broadband came to patiala around 2004 . there were lots of issues from configuring modem to gaining the them promised 1Mbps speed . however we being a group of share trading people we had to buy connect broadband(since there were no ISPs providing broadband in and around patiala)
The broadband sometimes used to work, but lots of time the connectivity was lost. Also the consistency of the speed was questionable .Lots of times they used to be issues with the working of this broadband connection . sometimes the connection was simply lost all of a sudden. Sometimes the modem showed connectivity but actually the connectivity was lost . These used to be day to day problems, for which we used to call customer care, Now was the real fun.we had to call at least 4 to 5 times before someone answered our call. Unfortunately, it used to be no body related to customer support & we were put on hold after a few minutes of waiting we used to get vague answers like At 10:20 AM "Engineer is still sleeping at his home" Since its only 11 am no engineer is available to attend our call around 12 pm the answer used to be that "Engineer is out on field" after 2pm answers were like "LUNCH TIME" however sometimes we used to be lucky enough to meet a semi informed customer support person . He used to experiment with our patience asking "reset modem" still no connectivity? Reset all browser windows & internet related applications. " Still no connectivity? Restart your modem restart your computer . if we were still unlucky then the answer used to be " let me check "(don’t know what he used to check but after a long wait he used to tell us " there might be a problem with main line so wait")
The problem with the main line used to be of many types like . Main line broken, part of main line stolen. Rats have nibbed the wires coming from the main line etc.
we had to bear the torture for at least 6 years, after which other companies launched 3G in Patiala.
a few years back Connect launched 3G services along with other companies, the service is still wrost.