We have flown by continental once from new delhi to newark . The experience was good. A non stop flight is just so convenient . The check in counter was great, helpful and quick. The security kept rubbing my visa as if he suspected fraud. I have no problems with high security except when it becomes obvious that you are being singled out . Rubbing my visa! There are other ways but he may not be aware of them, lack of training and customer service. The kind of look I got is similar to what a mexican would get at the immigration counter in Texas.
The seats were cramped for a 16 hour journey. It must be to break even to make the flight profitable. overall the cabin crew was friendly / A wider indian menu is required. All liquor was at charge. The movie selection poor.
But why am I being positive about all this when there are so many problems. Because, we ignored them to get from point A to B in the shortest possible time/ without the hassle of standing in lines and moving our luggage from belt to belt.
I am sure there is oppurtunity for other lines to start non stop with much better service than continental . The ticket prices are similar to airlines who have stop overs .