We landed up at this place late on a weeknight. It was my bday and we wanted to finish the evening with some dessert. We wanted only cake and it was too late for any other place to be open.
So we decided to go for the Black Forest. They serve it with ice cream and chocolate sauce. I told the cashier I just wanted the cake. He said I would still have to pay the full price. I told him that was ok when my wife changed her mind and said she wanted the ice cream too. So I requested him to put the ice cream in a separate cup. He refused to do it. I requested him again mentioning I don’t want more...just don’t serve it with the cake. He said it cannot be done.
So we gave up arguing. Just as the guy was serving the ice cream scoop on top of the cake, I took an empty glass and moved the ice cream to the glass right in his presence. I showed it to him and he said it is ok if I do it but he cant do it!
Stupidity just scaled new heights. I told him he needs to be reasonable with petty requests but he had that stupid smirk on his face which told me that further talk was futile.
I wonder why customer orientation in the service industry in India is so abysmally low.