On 19-May-2018, I was invited for an one week Family Holiday offer and made to listen their sales person for 45 mints. In these 45 mints, their sales person made me and wife mesmerized with his sales pitch and convinced us to take their Blue Studio membership of 5 yrs(’NO Club+ 5 Yrs 6N7D Blue SR U12’) amounting to Rs. 65, 000/-. I paid this amount via 2 Cred824it and 1 debit cards combination.
On reaching home later in the day and in next 2-3 days I realized it to be my life’s biggest financial mistake. On 22-May-2018, I decided to invoke the cooling period of 10 days, as mentioned in their agreement, and called their Customer Care cell(Hyderabad) phone number - 040 67484444. Their customer cell is pathetic and they kept me asking to call me up later in the day or next day on one pretext or another. After 5 days i.e. on 26-May-2017, I realized that their intentions is to have my 10 days cooling of period pass by making me busy over tele only and hence I putted the same tele request -of membership cancellation within cooling of period, on their customer care email id(centralcustomercare@countryclubmail.com) and also couriered the request letter to their office address(Country Club, Central Customer Care, 4th Floor, Asian Building, Begumpet, Hyderabad – 500016).My email went unFaizabad and unacknowledged.
My membership id is: CCDL248V5LB29761
Please help me in dealing with these cheaters who take the customer for ride and getting refund of my amount(Rs. 65, 000/-). I intend to proceed for consumer court soon on this matter and and bring this fraudulent company to task so as in future they cannot cheat anyone else.