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4.1

Summary

Country Delight Milk
Durgesh @dr_rdx
Nov 13, 2023 08:31 AM, 7159 Views

BEEJAPURI DAIRY PRIVATE LIMITED Cares

BEEJAPURI DAIRY PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Delete App, Stay to experience DELIGHT

It’s a smart App developed by finance professionals, to trick gullible customers with average intelligence like us into spending money & loading wallets , on aggressive deals marketed as VIP, which finally end up with disappointment. The customer support team is also developed to support the management only & absolutely hopeless for resolving any disputed transaction.


After signing up for the App, did a few transactions but ended up loosing money. A clear indication that it’s a fraudulent company, can be seen when they don’t show the billing amount when order is created but charge higher amount after product is delivered & wallet gets debited. By highlighting abt VIP status, offering higher discount, they simply ask for higher loading of wallet everytime.


My today’s Order experience - ordered Desi Ghee 900 GM’s, 40% off price to me as VIP ( status acquired by loading wallet last night itself as asked for) Rs 539/-... Further 15% off shown on screen, with price dropping further to about Rs. 464... Order was created... Happily loaded wallet further as requested... Product delivered.... Happily accepted, believing that it’s being processed at indicated price Rs 464/-... But was shocked to see wallet debited by Rs 672/-. Customer Support guy explained the matter nicely to cover up by telling how I wasn’t aware of working of the App...


It’s a smart plot of witty ’IIM Alumni’ ... But such marketing gimmicks are short lived.


The only way to experience Delight is to delete this app & stay away.

Issue Resolved
(0)
Dear Durgesh,We are very sorry for the delay in our response. Upon reviewing your feedback, I want to assure you that we take your concerns very seriously. It is never our intention to deceive or disappoint our valued customers, and I am truly sorry for any misunderstanding or dissatisfaction you have experienced.Regarding the issues you raised:Pricing Transparency: I acknowledge your concerns about the lack of transparency in our billing process. We are committed to rectifying this issue and ensuring that all pricing information is clearly displayed to our customers before any transaction is completed. Your feedback serves as a valuable reminder of the importance of transparency in our operations.VIP Membership: Our VIP membership program is designed to offer exclusive benefits and discounts to our most loyal customers. However, I understand your frustration with feeling pressured to load your wallet to access these benefits. We will review our membership policies and make necessary adjustments to ensure a fair and transparent experience for all users.Customer Support: It deeply concerns me to hear about your unsatisfactory experience with our customer support team. Rest assured, we will conduct a thorough review of our support processes and provide additional training to our team members to ensure that they can effectively address and resolve any issues or disputes that may arise.I want to emphasize that your feedback is invaluable to us, and we are committed to learning from this experience to improve our services and regain your trust. As a token of our appreciation for your patience and understanding, I would like to offer you a complimentary upgrade to our premium membership tier, which includes additional perks and benefits.Furthermore, I would like to extend my personal assistance in resolving any outstanding issues or disputes you may have encountered. Please feel free to contact me directly at [your contact information], and I will do everything in my power to assist you promptly.Could you please share your registered mobile number with us at feedback@countrydelight.in so that we can reach out to you and resolve the issue?Thank you for your understanding.Warm regards,
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