I have a very bad experience with country holidays Inn & suites. This company made fraud with me by saying they only have 4-5 start property. I went to Bali in the month of Feb and found damaged smelly room with the name of 4-star hotel. Now I am asking for a refund then they are throwing policy on my face. What should I do? They do not agree to refund my full money. Why should I charge for such a bad service and fake promise? My only mistake is to believe in them. Please check my 4 start hotel pictures.