Dear friend, We have taken action against this Fraud company and approached the police, so they came for compromise and ready to give 50% for which we have not agreed and still fighting back to get our full amount back and we are filing case in consumer court, you can also join us and stop this fraud company from fooling other people, you can mail me on mehulmakhecha@gmail.com for joining us.
Mehul
From,
Mehul Naresh,
To,
1) The Managing Director,
Country Club India Ltd.,
Country Club Kool,
#6-3-1219/A- 2nd Floor,
Begumpet,
Hyderabad - 500 016.
Andhra Pradesh.
2) The Branch Manager / In-charge,
Country Vacations,
A Division of Country Club India Ltd.,
#4, 1st, S.V. Towers,
Krishna Industrial Area,
Between Christ College & Forum Koramangala,
Hosur Road
Bangalore -560029
Dear Sir/s/Madam/s,
I along with my wife were fascinated by the offer made to us by one Mr. Azharauddin, a representative of your “esteemed” organisation, “Country Vacations”, having its branch office at #4, 1st, S.V. Towers, Krishna Industrial Area, Between Christ college & Forum Koramangala, Hosur Road, Bangalore - 560029(in short your “Koramangala Office”). Accordingly, after paying a sum of Rs.44, 000 on 27/11/2012(Rupees Forty Four Thousand Only) by way of credit card transaction bearing No. 000128 on 27/11/2012(Rs.44, 000 in total), we had taken the membership of your “esteemed” organisation and were provided with an membership ID bearing No.DT8212#0257.
The said Mr. Azharauddin had offered to us along with the said membership, an Insurance policy too. However, till date we have not received our membership card nor our login/password details or the insurance policy. Your “esteemed” organisation’s customer care department too does not have any knowledge about the above mentioned matters and are as clueless as we are.
When we tried to avail our yearly holiday package, offered to us as members of your “esteemed” organisation, we were shocked and surprised by the attitude and response of your customer care department. We tried to book a room in Bellundur/ Koramangala resort for a day either on 1st December, 2012 or 2nd December, 2012, but were told by your costumer care that there were no rooms available and that the rooms would be available only in or after January, 2013. However, when we enquired directly with the Bellundur/ Koramangala resort about the availability of rooms for the same dates, the staff there informed us that rooms were available. Subsequently, when we informed the same to your costumer care department, we received a mail from you costumer care department saying that rooms would be available from 3rd December, 2012 onwards. This clearly shows the inefficiency and irresponsibility of your customer care department in giving proper details and dealing with the customers.
Apart from this, the rates of tax informed to us by the said Mr. Azharuddin and the rate given by the customer care department are entirely different. We were also informed by the said Mr. Azharuddin that the club membership also provides use of gym/pool/ massage and the same could be availed by us free of cost and only the spa coupons would draw taxes. But the customer care department is not at all aware of any such concession provided. We got the Dec 2012 event passes by reminding often, which we had to personally collect from the Branch which we were suppose to receive by courier & which could not be of any use to us as there was no accommodation available on any bookings by country vacations or their tied up properties on that day even for us, the club members & it is really impossible to travel on the corner of Bangalore on the 31st Dec night. There is no co-ordination between the departments within your own “esteemed” organisation and as a matter of fact the customers/members have to suffer for all the deficient service/s provided to them by your “esteemed” organisation.
Mr Azharuddin also informed us that we can rent the package Immediately incase we do not use through him but now he is not responding.We had been told that we would be given in writing about all the benefits of our membership in detail like the holiday vacations, taxes, insurance, renting/selling options for holidays, membership card benefits, flights, hall renting, massage/spa, etc. However, till date we have not received any communication from your side in spite of us calling your customer care department and even visiting you branch offices at Koramangala and Sarjapur.
We have to also inform you that we had taken the membership for 24 months on EMI, however your organisation changed the same to 18 months without even informing us. We are having a bitter experience with your organisation and the services that are being provided to us are deficient and lack efficiency. When we enquired about your organisation with others(which we regret not doing earlier), we received innumerable complaints and bitter experiences. From our own experiences and the reviews, we came to know that your “esteemed” organisation has been misrepresenting the facts and has been cheating the customers/members.
In these circumstances, we humbly request you to kindly cancel our said membership and refund a sum of Rs.44, 000(being the entire amount paid by us at the time of availing the said membership) failing which we shall be constrained to take legal recourse against you and your “esteemed” organisation.
Thanking you,
Yours faithfully,
(Mehul Naresh)