I have completely paid my Membership fees via Cash to Mr.Sainath in the month of Dec’12 & h gave me receipt also.But, he paid to country vacations in the month of Feb’13, Nearly 75 days late after receiving money from me.He told in Dec’12 that I will receive my Membership cards & Policies by the 20th of January 2013.But I didn’t receive.When I call him he told , e he will send me within 20 days.These goes like this till April’2013. Till now I have not received my cards nor my policies.I have maid many calls & complaints to Country vacations Begumpet, they told me I will receive in 20-30 days.But, no result till now.At the time of purchasing membership, Mr.Nisar told me that I have to bear registration charges for Land.
But on 28/03/2013 I got a letter from country vacations that I have to make a deposit of Rs. 30000 to Country vacations for plot registration(includes land development, etc) process.But, i clearly told Mr.Nisar & Sainath that I will not pay for development & etc process.Registration process costs nearly Rs.8000 which I will pay him & they agreed to my term & said that they will call me for registration process.When I call them both for registration process, they either give there phone to others for talking to me or they will cut the phone.Since 3 weeks Mr.Nisar(+917396653538) is not responding to m, y phone & since 2 months. Mr.Sainath(+919030446059) is not responding to my phone.When I call them they use to tell there friends or colleagues to attend my my phone & tell them that they forgot there phone & is outside etc reasons were said to me.The services which they told meare:
· 7 days and 6-night hotel accommodation.
· Lifetime club membership
· Holiday across the globe.
· 4-5 times Function hall booking.
· Rent and Sell out of membership to anyone (to be done by the agent with 10% interest.)
· Tie up with SBI Credit card and HDFC credit card with 0% interest rate on EMI.
· Family insurance for 6 Lac
· Gold card
For the above-mentioned offer they charged us an amount of Rs 1.20 Lakh. On denying this offer they started negotiating and reduce the amount to Rs 90, 000 for being non-residential of Hyderabad and for housewife (as my wife is a housewife and 2 night/3 days holiday package (including Airfare)).they didn’t given time to think and forced our cell phone to be off. 1. we have been informed and also given a list of all their club/restaurants/banquet halls that owned by Country Club , however last year November(2011) when my wife tried to book a hall for my birthday, she found out that there were no such club existed. we were informed that clubs will come up only after 2-3 years.
we have been promised that if a holiday is booked 15 days in advance we would be guaranted a reservation in their hotel. but when we tried to book a holiday in Goa 20 days in advance we got no response from their reservation team. repeated attempts to contact them proved futile.
we were also promised free transportation from airport/railway station to the hotel and also for sight seeing , but the customer care department informed that no such facility would be available.
we were also informed that we will be given free passes for events like Dashera or New year etc, but no such passes were given to us.
we have been promised that in the event we don’t utilise our holidays, we would be given support to sell out our holidays to other potential customers. but later on it was found that no such support was given by them.
They told me that I will get free accomodation tickets from Country vacations & I can sell this tickets also.So, i told Mr.Sainath to sell my tickets & pay me.Whenever I call him he used to say me wait for 10 days.How much time it will take for you to process my cards, policies, land regisration process & tickets.
Sir, please help me in this case, i want to know how can I file a police complaint against them.I am a resident of IAS COLONY, TOLICHOWKI, HYDERABAD.Waiting fro your reply.
M.A.RAFAY,
S/o Membership Holder,
CVHYD3CLUBL97914.