Let me share my experience with Country Vacations Bangalore !!
I booked a holiday through one of their executives two months in advance. Although he went on saying that my booking my was confirmed and I would get the confirmation copy nearer the travel date, I did not receive the confirmation. When I called their office, this gentleman was already transferred. So another person took over my file but he could not find my booking details. Ultimately, my first dream vacation was a flop.
As they could not confirm my first request, they asked me for a different date and I gave new dates. This time again, the executive confirmed my booking after a few reminders but did not send any confirmation document. So for the second time I could not avail the holiday as planned.
Having lost confidence, I am asking them to cancel my membership and refund my deposit but getting no response. The gentleman who was handling my case is no more available and he has forwarded my email to another person. It is difficult to know what is happening in their organisation or who is in charge.