One of my friend gifted a holiday voucher from countrywide holidays. It was for
3 nights stay in some specific locations, which I can choose. One fine day, I
decided to redeem the voucher. There started all my problems. I started by first
calling them, they registered my voucher and gave me some kind of a registration
number etc.
As per the terms and condition, I had to mention any 3 locations I
prefer and the dates and send the voucher to them along with a DD of Rs100/-. I
sent mail reconfirming all the conditions and they seem to respond proactively.
They mentioned once they receive the documents they will respond and confirm
within 10 days. I finally got all documents ready and couriered them all that
was required.
That was the end of communication from their end. They stopped
responding to emails and their numbers are always busy nowadays. Its more than
45 days and till date I have not received any communication from their end. I am
sure they received the package, as I checked with the courier guy and he gave me
the delivery note. This is not what I would have expected from them. Looking at
their website, one would assume they are a reputed company. Both my friend and I
lost money in this whole transaction. I would suggest everyone to avoid doing
any business with them.