I ordered a skirt a month before. The product didnt arrive. When I emailed them back asking about the delivery, they replied me that the product would be delivered within 10 - 11 days. But it didnt.
Then I again mailed them back to refund my money. They replied that they had initiated the refund process and I will get the refunded money within 15 - 20 days. When it didnt get my money back, I again mailed them. Now they are saying that due to technical issue they could not initiate the refund, and they have initiated the refund and again it will take 10 - 15 days.
As per I know, refund process takes 2 - 3 business days. I am not sure how it is taking them so long to refund the money.
I guess craftsvilla is completely fake. they are just fooling people.