I delivered a baby just last month at Credence Hospital and I had a really wonderful experience. There were no issues at all and the doctors were extremely professional. Same with the nurses and administration. Both me and my baby are doing very well although my baby did develop jaundice on the 2nd day, he was treated very well by a their chief pediatrician(who is a lady by the way). And my total bill was only under Rs.18, 000 even though I stayed in a standard room.
I think healthcare is very different from all other services and the amount of strain and effort doctors and nurses put in for our sake should not be seen with such apathy. We all stand in front of them in suffering, and later when things go well, we come back and write reviews about them as though they are some catering service. And if things dont go well, we go back to sue them. This approach has to change first and only then we can stop seeing them as a commercial service.
Even hospitals cannot be blamed. We want the best of everything, best room, best bathroom, cleanliness etc and yet complain when we get the bill.