I never thought a TATA enterprise would cheat customers. I had bought a Sound Logic head phone from your Hyderabad Airport store. Within about 3 -6 months it conked off. Your guys are refusing to accept. I am bewildered at the attitude of your store guys. Their behavior is unlike a retail industry. It is sickening. I have decided never to trust you guys.
If the product has a manufacturing defect, what is your problem in exchanging? I am sure you have a back to back guarantee with the supplier. I can definitely vouch that Sound Logic would not refuse if they see the defective product.
Krishnan Govindan 897840xxxx