I bought an AC care plan while purchasing something at Croma, Ambience Mall, Vasant Kunj, New Delhi. I called them up on Monday to avail the AC care plan. First, they told me that the care plan was not reflecting on my bill while it clearly was. Then, after many calls, they finally said that I could avail my AC care plan. I requested for AC servicing on Saturday since I could finally manage to convince them that I had indeed bought the care plan. I got a confirmation message telling me that the on site engineer would come on Saturday between 10 am - 2 pm. It is now 4:45 pm and I still have not heard from them. I called the customer care number again but it was of no help. Never ever purchase any care plan from Croma. They will make your life miserable. They have ruined my entire week. It is extremely unprofessional of them to make it this difficult for customers to avail their services. It is not like I am asking for a free service. I paid money for it.