I purchased Tablet - Croma CRXT1125Q - in May 2014 of Rs. 10490/- from Tata Croma Pimpri . The socket of the unit handed to me was loose. I was reassured repeatedly by the salesman that it will work.
The charging stopped working within two days. On contacting the Pimpri Croma store, I was told to pay Rs 350 for the repair. Assuming that this will be permanent solution I paid the amount and collected it the next day. The repair itself looked unprofessional. Within 24 hours the tablet stopped working yet again! Now I am told that I need to pay Rs 8, 500 to repair the USB port by Mr Abhishek in the service section. On explaining that this is a too expensive a solution for something so new, I was told to take it or forget it!
I have not accepted the tablet back and it is with Croma store, Pimpri, Pune.
I find the whole experience appalling! The valid warranty and the age of the tablet is not being respected. I get to hear flimsy excuses like ‘your child must be playing with it’! The reason I chose to buy a Croma tablet over say a Lenovo was the hope that I can just step back in and get my issues, if any, resolved in the store itself.
Overall I won’t recommend croma products.