I had purchased a mobile phone, The HTC 8X from cromaretail.com on the 6th January 2014 and got delivery of the product on the 8th of January, on the 11th I realized that my Camera wasn’t functioning, so I called croma Helpline and they asked me to get a DOA certificate from HTC which I did and on the 12the I lodged a pick up and refund of the product wherein I got a token for 16th as the pickup date. Today is the 23rd and they still haven’t picked up the product, 7 days it’s Been and every single day I call and ask them what’s happening and they promise me on each day since the 17the that the next day the pick up would happen.
Today they had the nerve to accuse me of not picking up calls and that they approached me and my product was not ready for shipment when I have screen shots of my call log and I’ve also been home all day for the past two weeks where as during that time I ordered for a new product and it’s delivered the next day. really? Horrible Service.
.
Horrible Customer Car.
No Follow up.
The helpline people cut into you while taking.
Thoroughly displeased and they should be embarrassed to call themselves a Tata enterprise.