I had a really bad experience with crossroads helpline and would recommend folks to avoid. I have heard RACE is much better. I am going to try them out soon.
To detail the incident this sunday, after six months of subscription, finally I decided to avail of crossroads helpline service, when my 5 year old Santro broke down.
When I called their helpline after a long wait, I was told that they could not help me because my card was not activated. But luckily or unluckily they agreed to provide service.
I told them that I need INR 200 worth of petrol and assistance in starting the car. I was expecting their recovery van to arrive as mentioned during the time of subscription.
Their mechanic came to my place after 1 hour of wait. He did not have an I-card and was on a bike with no Petrol. He was rude and told me crossroads has not provided him an I-card since he has joined only 1.5 months ago. He also told me that the Battery was completely gone and I had to provide him a battery to be able to start the car. This was strange since Crossroads had promised complete assistance. I called up Crossroads and they told a recovery van would arrive in case this fellow is not able to help. I asked him to get Petrol on which he asked for money first.
Somehow I trusted this guy and gave him money. He got petrol worth INR 100 but it was only 1 litre. On being asked why it was only 1 litre, he said rudely that you should have come along to buy petrol. Moreover he kept pestering me to get Battery replaced from local mechanic along with him. He was reluctant to push the car to start it as well.
This is not one expects from a service like Crossroads. I would definitely recommend all folks to avoid.