Crossroads car helpline service is the worst and most pathetic service I have ever experienced. For the last 6 years I have been paying annually for my membership and I have not used its services for more than 2 and half years. Yesterday when my car was punctured near PVR Saket, a prominent and central location of South Delhi at 8 pm, I called them and they asked many information like whether I have a Stepny, Jack etc. I told them that the stepny is in not good condition. They promised me that some help would reach me in 30 min and they would take max 15 min in repairing my tubeless tyre puncture.
After waiting for 45 minutes and on 5 follow ups, finally they gave me the mobile no. of mechanic who told me that he had started from Ashram (which is more than 10 kms from Saket). Finally, after a number of calls by me (and missed calls by mechanic), he came to my at 9.35 pm. Surprisingly, he came in a bike and said he does not have any facility for repairing puncture. On asking how much time it would take to get it repaired, he said he would have to go to Moti bagh and come back which would take at least 40-45 minutes! It was really a nightmare. His behavior was so rude and reckless that I cannot explain. Finally after wasting my 3 hours, when it was repaired, on reaching my home I found that tyres nuts were not tight. It could have been risky.
Summary is never take crossroads services. They are just thugs. Also, after every 6-7 months i get calls for renewal.