Crypto.com probably has the worst customer service experience among the top trading platforms in the market. Most times, the service is almost non-existent. The representatives open and close your ticket at their convenience. I have used this web platform for the last six months, and not a single query has had a satisfactory response. My withdrawals were taking too long to process. When I raised a query they said I have to reverify my documents and upload them again. The representative closed the chat without even giving proper instructions on how to do it. The platform has no problem accepting deposits, but cannot process withdrawals in the same bank account.
Linking and unlinking bank accounts is an even bigger hassle. They cannot seem to trust their customers. I wish the customer service was more streamlined and resolved issues one-on-one instead of asking to raise tickets.