I placed an online order for three watches four months ago(July 09 2021). After 10 days of waiting without receiving any communication. I reached out to the support group and they were quick to respond and said:
"Hello, Thank you for contacting us! Due to current pandemic your country has imposed restrictions on shipments from USA and China. We are awaiting for them to lift restrictions so we can ship your order instantly. Be rest assured once the restrictions are removed we will ship your order right away. Let us know if you have any other question. Best Regards, "
It made sense and so I waited. I only got awakened when my friend bought goods online from other ecommerce supplies and received them without any challenges. Additionally, the restrictions had been lifted but Curren Watches had this to say
"Hello, Thank you for contacting us! For South Africa we still cannot ship but we have asked our shipping team when we can ship it, as soon as we get reply we will inform you accordingly"
I then decided to request for a refund after three months of waiting without receiving any positive feedback. Bear in mind, my order has not been dispatched to date. But the moment I requested for a refund, Curren Watches vanished! I have sent numerous emails with no response being received.
I can boldly say they intentionally ignore refund emails since their quick responses are no longer coming through. If you want to be robbed of your hard earned money order from Curren watches. They will simply give you reasons to put you off. You will never get the goods neither will you get the refund.
Order number #3738
I wish the law could intervene!
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